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For a successful living together

General Terms and Conditions (GTC) - "Storchennest-Appartements"

Landlords: Christian Eberhardt-Motzelt, Karl Auer von Welsbachweg 11, 7000 Eisenstadt, Austria


Our holiday home should be your second home. We have put a lot of effort into the setup and hope that you will find everything you need. The following terms and conditions / house rules are an aid for a harmonious stay. It contains the framework conditions for a proper treatment of the house with which you help us to continue to offer you and other guests satisfactory premises at fair prices.


1. Arrival Departure


On the day of departure we ask our guests to vacate the apartment / holiday home by 10 a.m. at the latest. Arrival between 3 p.m. and 8 p.m. If the departure time is exceeded by more than 30 minutes, an additional night will be charged. Other arrival and departure times can be individually agreed with the landlord. If the tenant does not appear by 8:00 p.m. on the day of arrival, the contract is deemed terminated after a period of 24 hours without notifying the landlord. The landlord or his representative can then freely dispose of the property. A (proportional) repayment of the rent due to early departure does not take place.

2. Special requests and side agreements

are basically possible. They require the landlord's written confirmation.

3. pay

The rental contract becomes valid when the booking is confirmed. You should have it safe and easy - no hidden costs: Additional costs for water, energy, parking space, waste are included in the rental price.

4. Cancellation

Up to 3 months before the agreed arrival date of the guest, the accommodation contract can be canceled by both parties without a cancellation fee by unilateral declaration. The withdrawal must be made in writing. In case of cancellation, cancellation fees will be applied as follows: Up to 3 months before arrival: cancellation free of charge Up to 1 month before arrival date 40% of the arrangement price Up to 1 week before arrival date 70% of the package price Last week before arrival date 90% of the arrangement price The date of receipt of your cancellation message counts. Amounts already paid will be charged. You can provide a replacement person who enters your contract on the terms specified. A written notification is sufficient. It is the responsibility of the accommodation provider to endeavor to lease the unused rooms in a different manner according to the circumstances (§1107 ABGB).

5. Obligations of the tenant

The tenant undertakes to treat the rented property (holiday home, inventory and outdoor facilities) with care. damage It can happen that something breaks. If damage to the holiday home and / or its inventory occurs during the tenancy, please report it to us immediately so that we can remedy it. Defects and damage found upon arrival must be reported immediately, otherwise the tenant is liable for this damage. A reasonable period of time must be allowed for the removal of damage and defects. Claims from complaints that are not reported immediately on site are excluded. Complaints received by the landlord only at the end of the stay or after leaving the holiday home are also excluded from compensation. In the event of any disruptions in performance, the tenant is obliged to do everything within his legal obligation to contribute to rectifying the disruption and to minimize any damage that may have occurred. If repairs are necessary immediately, it may be essential that the landlord must enter the apartment without the knowledge of the guest.


Personal items must be removed by the tenant on the day of departure. The waste is separated into residual waste, glass, paper and packaging with the green dot. Corresponding containers are available on the property. Please only use garbage bins and cosmetic bins in the bathroom with garbage bags and dispose of them sealed in the residual waste bin. No waste, leftover food, harmful liquids or the like may be thrown or poured into the kitchen sink, toilet, sink or shower! Avoid anything that can lead to blockages in the pipes (no hygiene articles in the toilet).


are not allowed


A wireless Internet connection (WLAN) is available in the apartment. Use of the Internet with your own WLAN-enabled device (notebook, PDA, smartphone, etc.) via the WLAN connection is free of charge for the tenant. You use the internet at your own risk, the landlord excludes any liability in connection with the internet use of the tenant. The WLAN usage rules must also be taken into account when using Internet access via WLAN.


Since a dirty kitchen does not please anyone, please only put dishes, pots and cutlery in the cupboards when they are clean and dry. Do not place hot pots and other hot objects on the tables or the worktop without coasters. Always use a cutting board as a base for cutting. Please leave the interior of the oven and microwave clean. Dishes must be stored clean and washed in the kitchen cupboards and the refrigerator should be handed over free / cleared.

Air condition

In the house, you will find operating instructions for the air conditioning system. For the sake of the environment, we ask that you only use them when you are in the rooms. The system was generously dimensioned and equipped with high-quality technology so that the rooms can be cooled quickly.


To avoid mold growth, we ask you to ventilate the rooms sufficiently, at least once per day for 5-10 minutes and especially after showering.


Smoking is not allowed in the apartment. Please leave the apartment / house to smoke. Please dispose of the completely cooled cigarette remains in the garbage can.


Should a mishap happen to you (extreme dirt, liquids on the floor or work surfaces, etc.), we ask you to remedy this immediately. We ask you to leave the apartment swept clean on departure and to put used dishes back in the cupboards.


Rest periods

For the sake of a good neighborhood, we ask you to observe the public rest periods such as lunch, night and Sunday rest. Out of respect, the apartment itself should also be kept quiet between 10 p.m. and 7 a.m.


Please keep the keys with you at all times. Loss of the keys should be reported immediately for insurance reasons. The guest is liable up to the replacement cost.

Duty of care

We ask our guests to treat the rental property with care and to ensure that fellow travelers and relatives also comply with the rental conditions. The entrance door should always be closed and locked with a key when leaving the house. Likewise, all windows must be closed when leaving the apartment to avoid possible damage due to bad weather or break-in. For the love of the environment, please treat water and electricity with care.

Use of garden

Two loungers and a table set are available for each apartment. Please make sure that you do not respect the other tenant's claims.



6. Data protection

The protection of your personal data is very important to us. We therefore process your data exclusively on the basis of the legal provisions (GDPR, TKG 2003). In this data protection information we inform you about the most important aspects of data processing on our website. Contact us If you contact us using the form on the website or by e-mail, your data will be stored for six months for the purpose of processing the request and in the event of follow-up questions. We will not pass on this data without your consent. data storage We would like to point out that for the purpose of a simpler shopping process and for subsequent contract processing, the web shop operator saves the connection owner's IP data as well as the buyer's name, address and credit card number. In addition, online check-in data is also stored with us for the purpose of contract processing. The data you provide is required to fulfill the contract or to carry out pre-contractual measures. Without this data, we cannot conclude the contract with you. There is no data transmission to third parties, with the exception of the transmission of credit card data to the processing bank / payment service provider for the purpose of debiting the purchase price and to our tax advisor to fulfill our tax obligations. After the purchase process is canceled, the data stored by us will be deleted. In the event of a contract being concluded, all data from the contractual relationship will be stored until the tax retention period (7 years) expires. Data processing takes place on the basis of the legal provisions of Section 96 (3) TKG and Art 6 (1) lit a (consent) and / or lit b (necessary to fulfill the contract) of the GDPR.


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We will then immediately delete your data in connection with the newsletter dispatch. This revocation does not affect the legality of the processing carried out based on the consent until the revocation.

Ihre Rechte

You have the right to information, correction, deletion, restriction, data portability, revocation and objection regarding your data stored by us. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can complain to us [submit email address] or the data protection authority.

7. Liability

The tender was drawn up to the best of our knowledge. There is no liability for the rental property being influenced by force majeure, power and water failures and storms customary in the country. Likewise, no liability is assumed in the event of unforeseen or unavoidable circumstances such as official order, sudden construction site or for disturbances due to natural and local circumstances. The landlord is happy to help you solve the problems (as far as possible). The landlord is not liable for the use of the games and sports equipment provided. The arrival and departure of the tenant is your own responsibility and liability. The landlord is not liable for personal belongings in the event of theft or fire. The tenant is fully liable for willful destruction or damage.

 8. Final provisions

Photos and text on the website or in the flyer provide a realistic description. 100 percent agreement with the rental property cannot be guaranteed. The landlord reserves the right to make changes to the equipment (e.g. furniture), provided that they are equivalent. Should one or more provisions of these terms and conditions be or become ineffective, this does not affect the effectiveness of the remaining conditions. The ineffective regulation is to be replaced by an effective one which comes closest to the economic and legal will of the contracting parties. Austrian law applies. The place of jurisdiction and place of performance is the place of residence of the lessor.

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